If you believe there is an error in your Arcade Points or to report a missing badge, please fill out
User Query Form
Frequently Asked Questions
How accurate is the points calculation?
Our calculator follows the official Google Cloud Arcade points system. However, final points may vary when the Prize Counter opens. We recommend using this as a guide rather than a definitive count.
What should I do if a badge is missing?
If you've earned a badge that isn't showing up in your calculation, use the query form above to report it. Please include the badge name and completion date for faster resolution.
How long does it take to get a response?
We typically respond to technical queries within 24-48 hours. For faster assistance with general questions, join our Telegram community.
Additional Support Channels
Official Support
Contact Google Cloud Skills Boost email support for program-specific issues
GCSB SupportWe strive to respond to all queries as quickly as possible. For urgent matters, please reach out through our Telegram community for faster assistance.